What Would You Tell Southern California Edison?
Several locals and leaders had the chance to tell Southern California Edison their reactions to the 2011 windstorm power outages throughout the foothills and San Gabriel Valley. What would you tell Edison?
There were plenty of tough questions for Southern California Edison at the windstorm response assessment hearing with Los Angeles County officials and community members on Thursday.
Congressman Adam Schiff (D-Burbank) questioned the World War II-era power poles and how to best respond to people with medical needs.
“A lot of those poles look really old and look like they’re carrying a big burden,” Schiff said.
SCE conducts routine inspections and replaces old poles, said Ron Litzinger, President of Southern California Edison. He added the utility is "investing billions in replacing infrastructure for poles, some that were built during World War II."
"Primarily we tried to get the most customers per repair and we tried to get the customers with power out the longest," Litzinger said.
Schiff also questioned how SCE responded to people with disabilities or emergency medical needs.
“One concern I’ve had though is what about concerns where you have elderly people, people on respirators, how do you prioritize?” Schiff asked.
Crescenta Valley Town Council Member Mike Claessens asked why Southern California Edison didn’t give accurate time estimates for residents without power or rely on local emergency crews from throughout Los Angeles County.
"So many were left in limbo," Claessens said. "They were given misinformation and they were told they were going to get power back and they waited three days and some five days."
Claessens suggested an ombudsman - a mediator who could work on the ground and tell residents times for power restoration in a more 'old school' approach. Sheriff’s deputies were guarding downed wires, when Claessens suggested that they help kids get to school through crosswalks.
SCE did not request assistance from local emergency crews, something that shocked Claessens.
"I was surprised to hear that you hadn’t asked for assistance because there are some highly trained people in Pasadena, the city of Los Angeles and Los Angeles County," Claessens said.
Improving overall communication was something the panel agreed on.
“We find that people are upset, they’re not as upset if you level with them and say ‘look there’s massive trees down and they can plan for it," Litzinger said. "But if they’re told 12 to 24 hours by an automated system then they’re not going to be very happy when that doesn’t’ come true. We have a lot of improvements on that front.”
Dr. Sandra Thomas, Altadena Town Council Member, told the group of community members and local leaders how Altadenans reacted and what they handled the damage.
"Being in Altadena, that was the part of the San Gabriel Valley that took a major hit during the windstorms," Thomas said.
"We were pretty much paralyzed. We couldn’t go anywhere," Thomas said. "Trees were down, power lines. I want to take time to thank our providers for everything that they tried to do for us. I chuckled that at the fact that in Altadena everyone emailed everyone. Useless, nobody had power. But we did find that in our community we started going door to door. You had to go out, get to your neighbors."
Thomas requested a better plan from SCE.
"I need somebody to bring me to a win, and by that I mean, we need a short-range plan. How are we going to reach people now?" Thomas asked.
The California Public Utilities Commission will hold a Public Participation Hearing regarding the power outages from the windstorm in November in early December.
The hearing will be held on Thursday, Jan. 26, from 4 p.m. to 9 p.m. at Temple City High School's Performance Hall, 9501 Lemon Ave., Temple City.
"A CPUC Administrative Law Judge and Commissioners will be present to hear your comments and experiences resulting from SCE's response to the storm. Although a quorum of Commissioners may be present, no official business will be conducted," according to a public statement from SCE.
Anyone with questions and claims related to damages allegedly caused by SCE related to the wind storm power outages can speak to representatives at the hearing. The Consumer Affairs Branch of the Commission will be present to assist customers who want to file an informal complaint on any matter pertaining to the wind storm.
Anyone who needs special accommodations, such as sign language interpreters or foreign language interpreters, can contact the Commission at (415) 703-2074, toll free at (800) 849-8390, TTY toll free at (866) 836-7825, or regular TTY at (415) 703-5282 at least three business days prior to the meeting.
Kim Reece
11:37 am on Saturday, January 14, 2012
The winds were amazing! Even well maintained infrastructure with a good safety margin wasn't going to have enough safety margin for that. However, years ago one circuit's cables in my area were moved underground. That circuit stayed up when the others here failed. It's expensive to bury the wires, but that expense might be a better bet in the long term than maintaining an inherently vulnerable pole network.
Laura Monteros
5:06 pm on Saturday, January 14, 2012
If I had only one thing to tell Edison, it would be for the execs and all the field crews to take a crash course in communication. The crews did not have the same info as HQ, the info posted online was inaccurate, and reverse 911 was not activated.
Christopher
7:27 pm on Saturday, January 14, 2012
I would tell Edison how much I was inconvenienced. How dare they not be better prepared. Even though we have never had winds this powerful in the SGV in my lifetime. I think the should have known better. Why don't the hire psychics? Who do they think they are using old looking wood poles? Their poles break when giant trees fall into them. I even had to light candles at night, and pollute the environment. I lost all the food in my freezer because I was too lazy to buy ice.
But seriously I would say thank you to SCE. I did in fact say thank you to many of the field crews. I think they did a great job. My house was without power for five nights. We got to check our emergency supplies and see how we would cope with a disaster. I know that Pasadena got hit hard also. The Pasadena Power crews were busy as well. Al in all I was happy that it did not take longer.
Jill Ramirez
10:08 pm on Saturday, January 14, 2012
I agree! I was without power for 3 nights. Granted I lived without my luxuries and even my cel died due to not being able to charge it, but I was prepared with water, canned foods and candles with my 2 children and husband who still had to go to work. I know there are those who need generators for medical reasons but anyone else, if they were not prepared, then that is on them! We live in So Cal, and should be prepared for earthquakes 365 days a year!
Revvell
12:35 pm on Sunday, January 15, 2012
Yes! I called it luxury camping.
Lisa Hastings
7:58 pm on Saturday, January 14, 2012
I filed a claim with SCE for the food I discarded. They ignored the claim so I filed a complaint with the PUC. Had SCE communicated better than "your power will be restored soon," I would have taken my food to a friend or family member home refrigerator unaffected by the outage. By the time I realized that power would not be restored soon, it was too late for my food which had reached unsafe temperatures.
Jill Ramirez
10:04 pm on Saturday, January 14, 2012
For any food that was lost that should have been filed with your homeowners insurance or renters insurance. Honestly that is not the responsibility of SCE. In the case of emergencies there is a 72 hour window that we all are supposed to be able do without.
Laura Monteros
8:57 am on Sunday, January 15, 2012
Yeah, my homeowner's insurance paid--I didn't even have to do any paperwork or backup receipts, I just called and they sent a check in less than a week.
Brian
8:51 pm on Saturday, January 14, 2012
Whatever incompetence might have been involved on the part of So Cal. Edison, it is again, a good time to remind people to be prepared with a generator, extra canned food, water, batteries, propane heater, coleman stove, ice chests, extra gas, etc., - essentially basic camping equipment. WTSHTF, you cannot count on City, County or State 'officials' to take care of you, rather, you have to take care of yourself and your own, by being prepared! It was truly amazing driving around after the power was out in both La Canada, Altadena and Pasadena (4 days) to see how many homes had no generator power or lights (along with no street lighting). A good 3500 watt generator can easily power an entire house with extra watts to spare and costs around $500.
Revvell
12:36 pm on Sunday, January 15, 2012
Yep!
Stephen McCarthy
10:40 pm on Saturday, January 14, 2012
Ok, I've heard enough whining and hand wringing. Yeah, our power was out for days. Yeah, it was inconvenient. We sucked it up and went out and bought a generator at Harbor Freight all the way down in Lakewood. They had several while the Pasadena store was naturally out. We bought bags of ice and put them in the fridge to save most of our food. Rather than sit around and fret and wait for someone else, be it government or SCE, we took care of ourselves. Every day I saw crews working to clear trees, then restring wires. Face it, anything of this magnitude takes time to fix. This was hardly of the magnitude of Katrina or the earthquake/tsunami in Japan, so stop whining about how 'tough" it was. Did SCE make some mistakes? If what I hear and read is that no one told you personally just when your power would be on, that's a pretty minor problem. Truthfully, everyone had more important things to do. The only thing I wish had happened is at major intersections where the signals were out, the police/sheriffs should have had people directing traffic to smooth the flow. That's not SCE's job. May be city/county officials could have taken on more responsibility and stepped it up. Makes me wonder what you folk will do in a REAL disaster!
Laura Monteros
9:06 am on Sunday, January 15, 2012
Nice that you had the money to drive down to Lakewood and buy a generator. Not everyone in Altadena has that--or even a car. Even if I could afford a generator, I wouldn't leave my house for that long with the fireplace going.
My family was prepared to be without lights and not to open the refrigerator for five days. We stuffed the fridge with ice, too, and the kitchen was cold enough that we could just leave food out. But I was so cold that my extremities burned when I took a warm shower.
The crews you saw clearing debris were not from Edison. They were from the LA County DPW.
My beef Edison is that they didn't know what in the heck was going on, where the power was out, they didn't have a prioritization system, and they relied on electricity (!) to spread the message instead of using reverse 911. It would have been real nice if everytime I saw an SCE employee, I didn't get the response, "You're still out? We didn't know."
Communication and honesty. I think that's all Altadenans are really saying with their complaints. Tell us what's going on, no bull, no prevarication of obfuscation. If you don't know, say you don't know. Don't give three different stories to the media and consumers as to priorities.
Revvell
12:39 pm on Sunday, January 15, 2012
They did. I was called in to assist. They had only so many people to do it but my partner and I were there. Deputies were out slowing people down and answering calls like crazy. We were called out to do checks on the elderly because friends/relatives from out-of-town/state and even the country couldn't reach them. My suggestion? Become a volunteer for the sheriff's department. You're needed!
Lisa Hastings
11:43 pm on Saturday, January 14, 2012
I'm not going to spend $500 on a generator. Ridiculous! Generators pollute the environment. They run on gas and are noisy. What is this survivalist nonsense talk? We live in a big city, not Montana! This was not an earthquake! (I am prepared for that!) What I wasn't prepared for is SCE's incompetance! SCE is a state mandated monopoly that is required to provide electricity, required to have an emergency plan in place, and it is required to maintain its equipment--including replacing frayed wires and trimming or removing trees that are growing into the wires. SCE fell down on the job in these areas. But that's okay people, live in your fantasy world that SCE did nothing wrong and this is our fault for not being prepared. Geez.
Laura Monteros
9:06 am on Sunday, January 15, 2012
Amen.
Brian
12:40 pm on Monday, January 16, 2012
Well how about $99 for an 800 Watt generator at Harbor Freight Tools? With tax you're looking at about $110. If you can afford that, you can live a normal life when the power goes out, keep the food cold and run a small television set and light. BE PREPARED. That is the name of the tune here. Obviously SCE and State utility commission will be looking into delays in order to better plan for these outages. One thing that was found is that many power poles were overloaded by overly heavy transformers and the wind snapped them like toothpicks. Sometimes it takes an event like this to examine all of the weaknesses in the system - including homeowners / residents who need to better prepare themselves.
Lisa Hastings
11:54 pm on Saturday, January 14, 2012
@ Jill and others:
The claim I submitted to SCE has nothing to do with being prepared for an emergency. I was prepared! I'm ready! I have food and supplies for two weeks--with no refrigeration. I had no problem with no electricity for five days.
@ Jill, read your homeowners insurance policy: the claim has to exceed the deductible amount before the insurance company will pay! A 72 hour window? Where did that come from? Too short!
Laura Monteros
9:09 am on Sunday, January 15, 2012
Lisa, on my HO policy, there is no deductible for food. I didn't know this either and wasn't going to file, but a friend told me to. I have Auto Club, but I'm sure a lot of other companies are the same. Fortunately, we didn't lose anything else--we unplugged our computers immediately and we didn't have structural damage--but Auto Club told me a lot of people had their computer equipment fried.
Lisa Hastings
9:39 am on Sunday, January 15, 2012
@ Laura. Thanks for the info.
Christopher
10:58 am on Sunday, January 15, 2012
SCE worked from the source side out to the end user side. This is the only logical way to bring power back to as many is possible in the least time. If you repair lines in one neighborhood but supply is cut off closer to the source it does no good to anybody. As for generators polluting, so too does burning gas in your home for heat or wood in a fireplace. That is a ridiculous statement. As far as living in a big city and not Montana! I would rather live in Montana when a huge disaster strikes! It will be pure mayhem when disaster strikes. There will be millions not prepared. Starving people will do almost anything to survive. I think that looking for a payday when disaster strikes is pathetic. You should be thankful that life is back to normal for now.
Lisa Hastings
11:12 am on Sunday, January 15, 2012
I agree that fireplaces are polluting. I don't use mine! Also, my claim has nothing to do with not being prepared. I was prepared and am prepared for the next disaster!
Lisa Hastings
11:16 am on Sunday, January 15, 2012
@ Christopher. Looking for a payday? Are you kidding me? I am a PAYING customer of SCE. SCE is mandated by the state to provide service, have an emergency plan in place, keep its equipment in good repair, and communicate with its customers. SCE fell down on the job so I have a legal claim. San Diego gas and Sempra energy were sued by the insurance companies in San Diego for their negligence by not repairing power lines that may have led to California’s Witch, Guejito and Rice fires in 2007. It's the same principle. This has nothing to do with asking for handouts. Your insinuation that I am a looking for a handout is offensive.
Sandra
11:40 am on Monday, January 16, 2012
I love intelligence and reason. Thanks for taking the time to share yours. :o)
terry Morris
11:26 am on Sunday, January 15, 2012
My family was without power for five days. As I have said before here, Katrina was a big wake up call for me. I don't live in hurricane country, but I do live in earthquake country. Lived through the last big one here, and in San Francisco. Those pale by comparison to what the expected big quake will be.
I don't want to depend on ANY agencies or buracracy, because over and over again that proves to be foolish, I decided to be self sufficient. And no I am not a survivalist.
My family has enough food, water, medicine, first aid supplies to take care of us for a month. And we have a generator, maybe the greatest money saving device I own.
I spent 500 to save 3000 in food. We didn't power our house with it, we didn't watch TV with it, we ran it periodically for about 20 minutes, to keep safe temps in our fridge and dedicated freezer.
You can get one on Craig's List for $100.
Earthquake country.
Revvell
12:42 pm on Sunday, January 15, 2012
Yep!
SteveB
8:26 am on Monday, January 16, 2012
$3000 in food??? Wow.
terry Morris
8:56 am on Monday, January 16, 2012
I have an upright freezer. In it, is a 6 month supply of meat, a years supply of frozen home grown tomatoes, strawberries, blueberries, peppers, peaches, beans. There is also home made pasta, tomato sauce, there is bread, puff pastry, soups, chicken and vegetable stock, biscuits, pie dough, cookie dough, butter, chocolate, herbs.
Essentially food for my family for a year.
So, yes, about $3000 - not counting the labor involved of growing, processing and cooking.
Sandra
12:00 pm on Monday, January 16, 2012
Ditto. We have a huge freezer in the garage and the regular one in our indoor side-by-side. I by a large supply of meat and do OAMC (Once A Month Cooking), freezing many meals. The ingredients aren't the only thing wasted when a disaster of this (admittedly somewhat modest in comparison) magnitude hits.
Lisa Maiorana
9:06 am on Monday, January 16, 2012
I agree about having $3,000 in food. People who aren't married and do not have children have no idea what some families do in regards to buying food in bulk to save money, freeze and store many of their food items. So yes, it's an accurate number, sorry if you don't believe it but it's true my dear. That's only for a family of 4, can you imagine if it were more? That was my biggest beef in the whole nightmare, losing our families food supply that we had so painstakingly ($$$) put together... ;(
Stephen McCarthy
9:13 am on Monday, January 16, 2012
The generator cost $90. I relied on my own resources. It was enough to get the fridge going for a bit. This is not Survivalist Nonsense, this is common sense. BTW, next time, get some dry ice and load up the freezer. That will save a lot of food. As for directing traffic, you guys sure weren't in evidence down here in Sub-rovia. As usual.
Revvell
9:21 am on Monday, January 16, 2012
I have no clue what sub-rovia is and, as I said, there weren't enough people/cars to go around. We're often supported by PPD and other law enforcement yet, they had their own issues. Where were you?
Sandra
12:12 pm on Monday, January 16, 2012
SCE made obvious errors that MUST not be ignored. But I don't have a lot of confidence that the matter will be addressed in a fruitful manner. Did you know that after that shooting at the Irwindale location, the security at other local SCE branches was stepped up, but in the following manner: Prior to the shooting, all employees gained access to the building with a swipe of their I.D. cards. After the shooting, from managers on down, security personnel now must visualize that the badge matches the person wearing it when entering the building. For executives, the entire floor they're on is virtually locked down when the top brass is in. The execs are extra-protected. Keep in mind that the gunmen targeted his two MANAGERS.
How to Make Friends and Influence People, hmm, SCE?
Lisa Hastings
4:29 pm on Monday, January 16, 2012
Buy a generator. That will solve the problem.
Sandra
6:21 pm on Monday, January 16, 2012
Perhaps Edison would consider buying us ALL generators. ;o)
Andy Krinock
7:52 pm on Monday, January 16, 2012
Would you like food stamps with your generator?